LAST UPDATED: 16 MAY 2024

Where does NERDS ship?

NERDS currently ships to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden

We are working on bringing NERDS everywhere around the world. Tag us @nerdsbeauty to let us know where you live!

Shipping Cost

nerdbeauty.eu orders are shipped on business days (Monday – Friday, excluding major holidays).

• EUROPE – EU COUNTRIES – shipped via GLS Express Service (2-5 business days, depending on the country)

Free Standard Shipping for all orders over 70 EUR.

For orders less than 70 EUR, shipping fee is 9,99 EUR.

Delivery Time

Delivery time is between 2 to 5 business days.

Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability. During really busy periods like sales, we may take up to 3-5 days for some orders due to the high volumes.

Taxes & Other Duties

Please note, that there can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. NERDS is not required to inform customers of such additional costs and is not required to refund such costs to customer.

Returns

Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

We will usually refund your order within 5 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, your account will be charged for its value.

Please send returned items, including your order confirmation, to:

ONLINE RETURNS

T.B.G. MAGYARORSZAG KFT. – NERDS

60 SZECHENYI STREET, 2220 VECSÉS, HUNGARY

What happens if I am not available at my address to deliver my package or I don’t pick up my package?

If a situation arises where a customer is unavailable at the specified delivery address and the package is returned to us, despite the accuracy of the address provided on the shipping documents, we will retain €15 from the refund amount. This amount covers the standard shipping fee, as incurred during the initial delivery attempt. Additionally, we will apply a €5 penalty fee, which accounts for the cost of return shipping, as we are obligated to cover this expense with our partners. We kindly ask for your understanding in this matter, as it allows us to maintain our commitment to fair and efficient service for all our customers.

What if I received an order with broken items, missing items, or my package is missing?

Please note that NERDS accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once we shipped out your order. It is your responsibility to track the item via the tracking link in the email. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

We are unable to assist with items that arrived broken and/or missing outside of the 14-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 10 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.