Shipping policy

LAST UPDATED: 24 SEPTEMBER 2026

Where does NERDS ship?

NERDS currently ships to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We are working on bringing NERDS to even more countries. Tag us @nerdsbeauty to let us know where you live!

Shipping Costs & Delivery Times

Orders placed on nerdsbeauty.eu are shipped on business days, Monday to Friday, excluding public holidays.

Hungary – Orders are shipped via GLS Express. Estimated delivery time is 1–2 business days.

Estimated delivery time: 1–2 business days

Free shipping on all orders over 20,000 HUF.

For orders below 20,000 HUF, the shipping fee is 1,550 HUF.

International orders: Orders are shipped via GLS Express or DPD, depending on the destination. Estimated delivery time is generally 2–6 business days, depending on the destination.

Free shipping on all orders over €60.

For orders below €60, the following shipping fees apply:

Please note that all delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier operations, weather conditions, strikes, public holidays, peak periods or other circumstances beyond our control.

Order Processing

All orders are shipped from our fulfillment partner's warehouse in Hungary.

Orders are typically processed and dispatched within 1–3 business days. During product launches, promotional campaigns, holiday periods or other high-volume periods, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that order processing time and shipping transit time are separate. Shipping transit times begin only after your order has been dispatched.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

It is the customer's responsibility to monitor the shipment using the tracking link provided.

If you have not received your tracking email, please contact our customer service team.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

NERDS is not responsible for delays, failed deliveries or returned shipments caused by:

• incorrect or incomplete addresses
• incorrect postal codes
• missing apartment, building or unit information
• incorrect recipient information
• invalid contact details

We do not ship to:

• parcel lockers
• parcel shops or pickup points
• P.O. boxes
• freight forwarding companies
• package forwarding services

Orders placed using such addresses may be cancelled at our discretion.

Returned Shipments

If a shipment is returned to us because:

• the customer provided an incorrect or incomplete address,
• the customer refused delivery,
• the customer failed to collect the parcel, or
• the carrier was unable to complete delivery due to customer-related reasons,

the order will not be automatically reshipped.

Once the parcel has been returned to our warehouse and processed, we may issue a refund for the products ordered. Original shipping costs are non-refundable and will be deducted from the refund amount where applicable.

For orders that qualified for free shipping, the shipping cost originally covered by NERDS may also be deducted from the refund where applicable.

Any additional carrier return fees incurred as a result of an unsuccessful delivery may also be deducted where applicable.

Delivered Parcels

If tracking information indicates that a parcel has been delivered, customers should first:

• check with household members,
• check with neighbours,
• check any designated safe place, and
• contact their local GLS office.

NERDS reserves the right to rely on carrier delivery confirmation when investigating delivery-related claims.

Lost Parcels

A parcel is considered lost only after the carrier has officially confirmed that it cannot be located.

Where appropriate, we will initiate an investigation with the carrier before issuing any replacement or refund.

Carrier investigations may take several business days or weeks depending on the destination and circumstances of the shipment.

Customs, Duties & Taxes

Orders shipped within the European Union are generally not subject to customs duties or import taxes.

For destinations where local duties, taxes, customs charges or other import-related fees may apply, these remain the responsibility of the customer.

NERDS Beauty has no control over such charges and cannot predict their amount.

Order Cancellations & Fraud Prevention

We reserve the right to cancel and refund an order in cases including, but not limited to:

• pricing errors,
• stock discrepancies,
• suspected fraudulent activity,
• abuse of our policies, or
• circumstances beyond our reasonable control.

We also reserve the right to refuse future orders where repeated abuse of our shipping, refund or customer service policies is suspected.

If you have any questions regarding shipping, please contact our customer service team before placing your order.